Terms and conditions of use of website
General terms and conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
This site is owned and operated by Vanda Varga. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected] or +447450793880
- The contract between us
We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
- Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address and phone number. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. You will only be contacted via your phone number if we are in doubt that you have received our email communications.
- Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Vanda Varga and Vanda Varga Training. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]
- Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
- Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
The services will be provided within an agreed timescale, and time is not of the essence of the contract.
- Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for services that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
- Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
- Cancellation/refund policy
10.1 Whilst we hope that you will be happy to make full use of the service/training you purchased, should you wish to cancel your order, you can do so free of charge up to 48 hours prior to the workshop/course/ service you paid for, and get a full refund. To do so, please use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement. If you wish not to attend but cancel your order within 48 hours from the start, all payments are payable and your payment will be credited towards another workshop/course, service of your choosing. If you decide not to attend the course/workshop/service and fail to inform the trainer/practitioner there will be no refunds issued and your payment will not be credited, unless the trainer/practitioner see fits otherwise.
10.2 If you require us to begin the services within the Cancellation period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
- Cancellation by us
11.1 We reserve the right not to process your order if:
11.1.1 We have insufficient staff or resources to deliver the services you have ordered;
11.1.2 We do not provide services to your area; or
11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
11.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
11.3 The trainer/practitioner has the right to cancel the service/workshop/course at any time if number of attendees is not sufficient, if they cannot perform the services up to high standerds for health or other reasons. IF this is the case, you will be informed via email.
- If there is a problem with the services
12.1 If you have any questions or complaints about the services please contact us. You can do so at [email protected] or +447450793880
12.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
13.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
13.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
13.3 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 20, Fort Fareham Road, Fareham, PO14 1DG, UK and all notices from us to you will be displayed on our website from time to time.
- Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
- Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- How we may use your personal information
- Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact [email protected] .
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
- Other important terms
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
To contact us, please email [email protected] or call +447450793880.
Thank you for visiting our site.
THE CODE OF ETHICS
The code of ethics is arranged into three sections, covering what you can expect by way of our professional behaviour and conduct at VandaVarga.co.uk
- Working with Clients
- Professional Conduct
- Excellent Practice
- Working with Clients
1.1 We will do our utmost to understand our clients’ and sponsors’ expectations and reach agreement on how we plan to meet them.
1.2 Before we start working with a client, we will explain, and make explicit, our commitment to abide by this code. We will also make our clients and sponsors aware of our complaints procedures.
1.3 Before starting to work with a client, we will explain and strive to ensure that a client knows, and fully understands, the nature and terms and conditions, of any coaching or mentoring contract, including financial, logistical and confidentiality arrangements.
1.4 We will be open about the methods we use, and on request be ready to supply the client with information about the processes involved.
1.5 We will ensure that the duration of the contract is appropriate to achieve the client’s and sponsor’s goals and will actively work to avoid the client’s dependency.
1.6 We will accurately and honestly represent our relevant professional qualifications, experience, training, certifications and accreditations to clients, sponsors, other coaches and mentors.
1.7 When talking with any party, we will accurately and honestly represent the potential value we provide as a trainer, coach, practitioner or mentor.
1.8 We will attribute ownership of work, ideas and materials of others to the originator and not claim it as our own.
1.9 When working with a client, we will maintain the strictest level of confidentiality with all client and sponsor information unless release of information is required by law.
1.10 We will store, and dispose of, any records regarding clients, including electronic files and communications, in a manner that promotes confidentiality, security and privacy, and complies with all applicable laws and agreements.
1.12 We will share with clients that we are receiving supervision and identify that the client may well be referred to in this context anonymously. The client should be reassured that the supervision relationship is itself a confidential relationship.
1.13 If the client is a child or vulnerable adult, we will make arrangements with the client’s sponsors or guardian to ensure a level of confidentiality in the best interests of that person while working within current legislation.
1.14 We are responsible for setting and keeping clear, appropriate and culturally sensitive boundaries that govern interactions, physical or otherwise, with clients or sponsor(s).
1.15 We will avoid any romantic or sexual relationship with current clients, sponsor(s), students or supervisees. Further, we will be alert to the possibility of any potential sexual intimacy between the aforementioned parties and take appropriate action to avoid the intimacy or cancel the engagement in order to provide a safe environment overall.
Conflict of interest
1.16 We will not exploit a client or seek to gain any inappropriate advantage from the relationship – financial or non-financial.
1.17 To avoid any conflict of interest, we will distinguish a coaching or mentoring relationship from other forms of relationships, such as a friendship or a business relationship.
1.18 We will be aware of the potential for conflicts of interest of either a commercial or personal nature arising through the working relationship and deal with them quickly and effectively to ensure there is no detriment to the client or sponsor or ourselves.
1.19 We will consider the impact of any client relationships on other client relationships and discuss any potential conflict of interest with those who might be affected.
1.20 We will disclose any conflict openly with the client and agree to withdraw from the relationship if a conflict arises which cannot be managed effectively.
Terminating professional relationships & on-going responsibilities
1.21 We will respect the client’s right to terminate the engagement at any point in the process, subject to the provisions of the coaching or mentoring service agreement.
1.22 We will encourage the client or sponsor to stop the coaching or mentoring engagement if it is believed that the client or sponsor would be served better by another coach, mentor or another form of professional help.
1.23 We understand that our professional responsibilities continue beyond the termination of any professional relationship. These include:
- Maintenance of agreed confidentiality of all information relating to clients and sponsors.
- Safe and secure maintenance of all related records and data.
- Avoidance of any exploitation of the former relationship, which could otherwise call into question the professionalism or integrity of the member or the professional community.
- Provision of any follow-up that has been agreed to.
- Professional Conduct
Maintaining the reputation of coaching, mentoring and training
2.1 We are expected to behave in a way that at all times reflects positively upon, and enhances the reputation of, the coaching and mentoring profession.
2.2 We will demonstrate respect for the variety of coaches, mentors, trainers and other individuals in the coaching, mentoring and training profession and for the different approaches to coaching, mentoring and training.
Recognising equality and diversity
2.3 We will abide by our respective bodies’ diversity statements and policies.
2.4 We will avoid knowingly discriminating on any grounds and will constantly seek to enhance our own awareness of possible areas of discrimination.
2.5 We will be cognisant of the potential for unconscious bias and seek to ensure we take a respectful and inclusive approach that embraces and explores individual difference.
2.6 We will challenge in a supportive way any colleagues, employees, service providers, clients or participants who are perceived to be using discriminatory behaviour.
2.7 We will monitor our language, spoken, written and non-verbal, for inadvertent discrimination.
2.8 We will engage in developmental activities that are likely to increase our self-awareness in relation to equality and diversity.
Breaches of professional conduct
2.9 We accept that any breach that is upheld may result in sanctions including loss of accredited status and/or body membership. The bodies may share details of such breaches between them in the interest of client safety, upholding quality standards and maintaining the reputation of coaching and mentoring.
2.10 We will ensure that no false or misleading claims are made, or implied, about our professional competence, qualifications or accreditation in any published, promotional material or otherwise.
2.11 A member can challenge another member when having reasonable cause to believe that this member is acting in an unethical manner and, failing resolution, will report that person to the body.
Legal and statutory obligations and duties
2.12 We are obliged to stay up to date and comply with all statutory/legal requirements in the country in which our work takes place and work within any organisational policies/procedures in the context in which the coaching or mentoring or training takes place.
2.13 We will keep appropriate and accurate records of our work with clients and ensure we remain confidential, are stored securely, and comply with our country’s data protection and privacy legislation.
2.14 In the context of the country in which we operate, we will have the appropriate professional indemnity insurance to cover our coaching, mentoring and training work.
- Excellent Practice
Ability to perform
3.1 We have the qualifications, skills and experience appropriate to meet the needs of the client and operate within the limits of our competence. We will refer the client to more experienced or suitably qualified coaches, mentors, trainers or other professionals, if appropriate.
3.2 We will be fit and healthy enough to practice as a coach, mentor or trainer. If we are not, or are unsure if we are able to practice safely for health reasons, we will seek professional guidance/support. Where necessary/appropriate, we will manage the ending of the client work and refer the client to alternative support.
3.3 To support our learning and on-going professional development, we will engage in regular reflective practice.
3.4 We will engage in supervision with a suitably qualified supervisor or peer supervision group with a level of frequency that is appropriate to our coaching or mentoring practice, the requirements of our professional body and the level of our accreditation.
3.5 We will ensure that any other existing relationship with the supervisor does not interfere with the quality of the supervision provided.
3.6 We will discuss any ethical dilemmas and potential, or actual, breaches of this code with our supervisor or peer supervision group for support/guidance.
Continuing professional development and reflection
3.7 We will reflect regularly on our client work and coaching and mentoring and training practice and our professional and personal learning and development.
3.8 We will develop our level of coaching, training and/or mentoring competence by participating in relevant and appropriate amounts of training and/or continuing professional development (CPD).
3.9 We will endeavour to make a contribution to the coaching, mentoring and training community appropriate to our level of expertise. This may take many forms e.g. informal peer support to fellow coaches and mentors, advancing the profession, research and writing etc.
3.10 We will systematically evaluate the quality of our work e.g. through feedback from clients and other relevant parties.